To return it, you print labels?! I contacted Lululemon's customer service though their online form and submitted pictures of the mat couple days later to Victoria who replied to complaint. 31 reviews of lululemon "Recently opened and across from Nordstrom makes it easy for me to find. Join the 401 people who’ve already reviewed Lululemon Athletica. Alright, we’ve got you covered. They have great customer service. Read honest and unbiased product reviews from our users. Only the latest review will count in the company's TrustScore. Response from the company is they do not replace normal wear and tear. I'm a runner and buy a lot of their running gear and never had any issues. Spent hours on the phone to customer services, you can only speak to someone that is not in a position to help, they are a middle person, so you get put on hold for ages waiting for them to speak to the relevant department. I received a gift card, I was unable to log into the card for 2 weeks with daily emails about the gift card showing page not valid. In the end their customer service team simply ignored my concerns, which was very frustrating. I never heard back from her until I followed up couple weeks later. Huge lululemon fan. Awful from a supposedly premium brand. So I brought to the store with tags still on. Lululemon is a well-known name for women that love their yoga pants. £9 key chain never arrived. . Throughout, no apologies, no admission of error. Although she loves the feel of them. For the cost of their products this service is not good enough. Lululemon used to have a wonderful customer service but that's unfortunately no longer so. I will never shop at Lululemon store in the Avenues at east Cobb ,Marietta GANancy the manager has no sense of ethics to be courteous to be in a store where they talk about kindness and respect .Never going to this place again! Later, taking the pants off at night, my floor was covered in disintegrating jogger pants - they are REALLY defective. If you go to this store, make sure to pick up their paper sheet about how to live and enjoy life, it's a free but pretty inspiring!" A free inside look at company reviews and salaries posted anonymously by employees. It is padded and the online sizing is too small. And the lady was so rude to me. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. It's the opposite of help. I am very disappointed how they treated me. I contacted the customer service on 12/08/2020, fulfilled many requests from Lululemon, including various descriptions as well as photos, exchanged at least a dozen e-mails, finally returned the product to their warehouse over a month ago. The return button does not work ( when I finally found it) , live chat is down and , after over 20 minutes on hold at customer service, I gave up.Help!Whatever you do STAY AWAY FROM THIS COMPANY, which used to be great. To this point, it is no longer about the refund, it is about the principle, quality, and justice. No emailTo advise. Cute leggings but.....I bought this leggings for over 110 dollars. All rights reserved. Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? I saw two gals working and they were both very friendly and helpful. Returned the item and weeks later still waiting for a refund. !Lenox and Avalon we shop all the time never like this store . Read honest and unbiased product reviews from our users. Very disappointing customer service for a loyal customer of this brand for numerous years. First time buying from Lululemon, terrible experience. Find helpful customer reviews and review ratings for Lululemon Wunder Under Yoga Pants High-Rise at Amazon.com. Expensive but worth it. I find that the quality of the clothes I buy is good, the shipping was fast. That’s the risk to take. Chased monthly for a refund out of principle. Excellent straight forward customer service. Reading these reviews, I'm quite glad I didn't. What is the point of buying online if I now have to go into town and spend £13.00 in fares to return it. This place definitely is a lot smaller than the others I've visited. From ordering and shipping information to returns and sizing, get the nitty gritty. Never again. Extremely poor customer service, received a pair of shorts with the tag still on, very difficult to get in touch with anyone from Lululemon. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. Said she doesn’t see any quality issue without look at my legging at all. Thinking about buying from Lululemon? It is very risky to purchase via Lululemon online store. ?I will never shop at Lululemom store in…, The WORST CUSTOMER SERVICE & EXPERIENCE EVER. She said even I paid over 110 for it. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. I ask for the manager. I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! No paid reviews. In addition, the returns process is lengthy and arduous - you have to submit numerous specific photos and describe the issue is a very particular format, then the return takes an abnormally long time to process, despite using UPS as a courier service. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems. Not worth the money! I would give zero stars if I could. lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. This place is a rip off, Excellent, useful and easy to use website. I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! This company is not bothered about service or whether you get your items. I highly recommend inverting your money in smaller brands who care about their customers and want to improve their products according to feedback. Simply too disappointing. Check out their luluzine online and also available in their Cow Hollow location. lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services.